Delivery Information

Delivery Charges

We charge for our delivery, to make sure we can provide you with the best possible savings on our products. Our delivery charges are estimated on the basket page until you confirm the delivery location during the checkout process. The delivery charge depends upon the delivery service selected, the number of parcels required to ship your order, the weight of the products in your order and the delivery location.

Unfortunately, some of our courier delivery charges have been affected by increased fuel and supplier costs. In order to maintain the exceptional value of our stocked products, we never hide the rising costs within the product price and offer the option to click and collect where possible.

Please note: All timescales below are estimates only

Supersaver Delivery - From £1.49

Our cheapest delivery option is our Supersaver Delivery: Smaller items (up to 500g) to be delivered by Royal Mail in 3-5 working days.

Online Exclusive Item Delivery - From £3.99

We offer a wide range of online exclusive items, all of which have their own delivery timescales. These reliable delivery services start at just £3.99 and their price will depend on the size and weight of the products.

All of our online exclusive items display a sash on the product listing page to notify customers of the estimated delivery timescale.

Standard Delivery - From £4.99

Our Standard Delivery charges can vary depending on product size.

We have standard delivery available on a variety of products up to the weight of 30kg and it takes 2 to 4 working days.

You can choose one of our tracked delivery services to get your order faster. Please note these are a higher-priced delivery options and someone will need to be present for the delivery.

Next Day Delivery - From £8.99

If you need your item in a hurry, select our Next Working Day service. Order before 11am for delivery the very next day on parcels up to the weight of 30kg.

Your order will be tracked from start to finish.

Please note that someone will need to be present for the delivery.

Weekend Delivery - From £12.99

Weekdays aren't convenient for everybody, so we have introduced a Saturday and Sunday delivery service - making our deliveries as flexible as possible.

Your order will be tracked from start to finish and arrive on a weekend day of your choice.

Please note that someone will need to be present for the delivery.

Heavy Item Delivery - From £14.99

For bulkier items, such as our indoor furniture range, you will be offered our Heavy Item Delivery Service.

The courier used will depend on your delivery location, as our QD delivery team operate in our local delivery radius only.

Local delivery can take 2-3 weeks, however, you will be contacted prior to delivery to arrange a suitable date.

Tracking is not available for this service, but you can contact our customer services team for an update.

Please note that someone will need to be present for the delivery.

Pallet Delivery - From £39.99

Our largest items, such as outdoor furniture sets, may need to be delivered to you using a Pallet Delivery Service.

Pallet deliveries take 3-5 working days and the carrier will notify you prior to delivery.

Please note that someone will need to be present for the delivery.

What you need to know

Deliveries are typically kerbside and must be done on flat ground, such as concrete. Surfaces such as soil, gravel and grass are considered unsuitable for deliveries and collections and the driver will not attempt to operate their equipment unless the surface is appropriate.

Drivers cannot leave their vehicle parked where it is illegal; You must make sure there is plenty of room for the delivery vehicle otherwise delivery will be refused. Please be aware that delivery drivers are not insured to enter any buildings.

Order Tracking

For most of the products we deliver directly, we will send an order tracking link once your order has been despatched. Select a service below for more information.

Delivery Services

Royal Mail ®

You can track the progress of your parcel using your tracking code on the Royal Mail Tracked web page.

If you have missed delivery from Royal Mail, they usually post a failed delivery card.

Parcels being delivered by Royal Mail are usually held at the sorting office for 18 days before being returning to us. You can either collect from your local sorting office or arrange a redelivery free of charge on the Royal Mail site.

You can return your parcel at any local post office. Via the Royal Mail brand finder on their website here. More information on our returns policies can be found here.

Royal Mail Tracked ®

You can track the progress of your parcel using your tracking code on the Royal Mail Tracked web page.

If you have missed delivery from Royal Mail, they usually post a failed delivery card.

Parcels being delivered by Royal Mail are usually held at the sorting office for 18 days before being returning to us. You can either collect from your local sorting office or arrange a redelivery free of charge on the Royal Mail site.

You can return your parcel at any local post office. Via the Royal Mail brand finder on their website here. More information on our returns policies can be found here.

DPD Tracked ®

We will send you another email to keep you up to date once DPD has received your parcel at their depot.

This email will usually be sent on the next available working day (Monday to Friday, excluding bank holidays) and will allow you to track the progress of your order.

How to change your delivery slot

DPD offer extended delivery options that allows you to change the scheduled delivery time slot or day (some services are chargeable) find out more here on the DPD website.

What to do if you missed your delivery

You can reschedule as missed delivery on the DPD here.

If your parcel is being held at the local DPD depot due to a missed delivery, it is usually held for 5 days before being returned to us. You can either collect from the local depot or re-arrange your delivery free of charge by clicking here.

Return a parcel

If you need to return a parcel using DPD back to us you can arrange this on the DPD website here.

Need to Contact DPD?

DPD offer various ways to contact them see more information on their website here.

Parcelforce Tracked ®

We will send you another email to keep you up to date once Parcelforce has received your parcel at their depot.

This email will usually be sent on the next available working day (Monday to Friday, excluding bank holidays) and will allow you to track the progress of your order.

Parcelforce send emails or texts to let you know when your parcel will arrive including the drivers name and a one-hour delivery window. The notification will include what we’ve done with your parcel if you were not at home when we tried to deliver.

How to change your delivery slot

If the delivery arrangements are not convenient, you can use Parcelforce's interactive options to tell them to deliver on a different day or to a different address.

If Parcelforce cannot deliver as planned, they will you know why there is a delay, and whether to expect their parcel later today or tomorrow.

What to do if you missed your delivery

You can reschedule as missed delivery on the Parcelforce here.

If your parcel is being held at the local Parcelforce depot, it is usually held for 20 days before being returned to us. You can re-arrange delivery from Parcel Force (some services are chargeable), or collect at Post Office or local depot by clicking here.

Return a parcel

If you need to return a parcel using Parcelforce back to us you can arrange this on the Parcelforce website here.

Need to Contact Parcelforce?

Parcelforce offer various ways to contact them see more information on the Parcelforce website here.

DX ®

We will send you another email to keep you up to date once DX has received your parcel at their depot.

This email will usually be sent on the next available working day (Monday to Friday, excluding bank holidays) and will allow you to track the progress of your order.

What to do if you missed your delivery

You can reschedule as missed delivery by calling DX directly on: 0333 241 1100 or via their website here.

Return an order

If you need to return a parcel using DX back to us you can arrange this on the Interparcel website here.

Need to Contact DX?

DX offer various ways to track your parcel or to contact them see more information on the the DX website here.

Large Item Delivery

You should receive an email sent from: home.delivery@qdstores.co.uk with the date we will deliver your order.

Unfortunately, we are unable to send order tracking for this type of order.

Pallet Delivery

Palletforce® will call you directly to book in your delivery at which point you should be able to track the progress of your order directly on the Palletforce website here.

Tracking becomes available once the courier has collected your order, which is usually the next available working day (Mon to Fri, excluding public holidays).

You will need to enter your delivery postcode and the last 6 digits of your order number in the 'customer reference' box then press [search]. If you have any questions you can contact Palletforce directly on 01283 539 392.

Direct From Supplier Delivery

Your order is with the supplier ready to be despatched and they will keep you updated on the delivery process directly.

Delivery FAQ's

Find a list below of our frequently asked questions around delivery. If you can’t find the answer to your query, you can always contact us.

Where Is My Order?

If you are looking for an update on your online order, there are plenty of easy ways to track its progress.

First of all, you need to check your emails for a dispatch confirmation from us (this can sometimes make its way to your junk/spam folder).

Once you have found the email, you should be able to see the courier being used to deliver your parcel and there will be a tracking link in the email.

What about Click and Collect orders?

Our Click & Collect orders are reserved in store for 2 days. If you have not had an email confirming your order is ready for collection within this time, we recommend you contact the store for an update.

You can contact the store here.

How Do I Amend The Delivery Address?

Unfortunately we are unable to offer delivery address or product amendments once you have placed your order.

Can I Add More Products To My Order?

Unfortunately, we can’t add additional items to your existing order once it has been completed.

We also cannot amend the products in your existing order once it has been completed. If you change your mind about the product, you will need to cancel the order as quickly as possible. Once cancelled, the correct items can then be ordered instead.

You can find out more on our Returns & Cancellations page.

How Do I Cancel My Order?

Please follow the instructions on our Returns & Cancellations page.

How Do I Arrange A Return?

Please follow the instructions on our Returns & Cancellations page.

Can I Send Different Items From The Same Order To Multiple Addresses?

Unfortunately not, you can only have them sent to one address. However, you can always place multiple orders, each with a different delivery address.

Missed Deliveries

Don’t worry, you should still be able to get your order. Most couriers will leave a calling card with instructions on how to rearrange delivery.

Alternatively, please use the Order Tracking section above to find details on how to arrange a redelivery with your selected courier.

If you have any further questions, you can always contact us.

Damaged Items

Unfortunately, sometimes things go wrong along the way. If you have received your goods with any faults or damage, please contact us as soon as possible.

Please have your order details, order reference number and photographs of the issues at hand so that we can get the matter resolved as quickly as possible for you.

Adverse Weather Conditions

During adverse weather conditions your order may arrive later than originally planned. We cannot control this but we will do all that we can to ensure your parcel is delivered as soon as possible.

Industrial Action / Strikes

During service strikes and industrial action, your order may arrive later than originally planned. We cannot control this but we will do all that we can to ensure your parcel is delivered as soon as possible. We are unfortunately unable to refund goods that are delayed due to industrial action that is beyond our control. If your order has not been delivered after 21 days (and the delivery option selected is not 'Direct Delivery') get in touch with our customer care team who will be able to assist you further.

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